Red light on Dimplex Hub after changing internet provider/router. How do I resolve?

Applicable to models: Dimplex Hub, GW100

Issue:  Red light on Hub after changing internet router/provider

What this means: Hub is not seeing an internet connection

Action: Will need to contact internet provider to allow the following protocols and ports through. 

Require additional help? Please follow link below

https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321