Unable to find my hub on the app. How do I resolve?

Issue:  Hub not found/ connecting.

What this means:  During the add process and after the Id/Pin has been recognised the user is asked to enable the Bluetooth process. There are various issues that could occur here, please use the following as a guide to resolve them



  • Ensure you have pressed the Bluetooth button on the hub and the light is solid blue
  • Ensure Bluetooth is switched on, on your phone / tablet
  • Ensure location services is switched on (we need this to do a Bluetooth scan for nearby hubs)


Require additional help? Please follow link below


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