My XLE storage heater is cold. How do I resolve this?

Applicable to models: XLE050 XLE070 XLE100 XLE125 XLE150

Issue: Heater is cold. No stored heat. Blowing cold air. Not taking a charge.

What this means:

Possible issues:
- Fuse could have blown in local isolation switch

- These products should not be on 13A fused spur for the off peak supply, if this is the case your installer needs to reattend. The off-peak supply must be on a 20A Double Pole switch. (Note the peak / daytime supply should be on a Double Pole switch).

- Incorrect time/temperature settings.

- Incorrect current date/time set on heater

- Heater Covered or obstructed.

Action: If determined not an installation or user issue then raise a ticket below.

If possible you should check the following items and if they are not correct you should contact your installer prior to raising a ticket for a service call.

Have the breakers in your consumer unit switched/tripped off? (switch back on if they have)
Check that the switches controlling the supplies to your product are on
- There should be a switch (unfused) for the off peak supply
- The continuous supply should not be on a 3 pin plug
Are the supply cables different sizes, off peak supply should be on a 2.5mm² cable.
Have you set up your heater's timer correctly? If the timer is set for too short a period or zero'ed out, then the heater will take little or no charge, so make sure each day has several hours of heat requirement.
Is the temperature setting correct? If the set temperature is too low, the heater will take a much lower, or no charge.
Is the current date & time set correctly on the heater? If the date is wrong, the heater might be assuming the season is summer rather than winter.
Is the heater obstructed or covered up? If a heater is covered or obstructed, it can cause the thermal cutout to trip. Testing this would require a suitably qualified person to isolate the product from the mains to then test the cut-out devices.

Out of guarantee contact your local service found on link below.

Require additional help? Please follow link below

https://glendimplexservice.freshdesk.com/a/solutions/articles/79000136321